FAQ – Deactivated Account

"Account neutralized" – What does this mean?

You receive the following message in the Customer Center:

"The account has been neutralized due to reaching the expiry time. Please perform an account update!"

Don't worry – your account has not been deactivated! It has only been neutralized, i.e. configured with a neutral IP. This happens automatically when regular account updates are missing.

What to do?

	Check the last account updates in the Customer Center under "Log"
	Verify that your client for automatic updates is still running
	For Windows, we recommend using our daemon (service), which runs even without an active user login

Trial period ended – How to continue?

Your 3-week trial period is over and you want to continue using DynAccess:

1.	Log in to the Customer Center
2.	Select your desired plan under "Invoices"
3.	Check your billing address (subsequent changes are not possible)
4.	The invoice will be created within 5 minutes and will be available for download

Immediate reactivation: Use our electronic payment systems (direct debit, PayPal, credit card). For bank transfers, reactivation will only occur after payment is received.

Contract year expired – Account deactivated?

We do not deactivate accounts without prior warning. Check the Customer Center under "Mail Archive" to see if you missed a reminder. There you will find all important emails – including notices about any delivery issues.

Reactivate account

	Request a new invoice in the Customer Center under "Invoices"
	Pay by direct debit, PayPal or credit card for immediate activation
	Restart your client after reactivation if necessary