It often happens that a dynamic connection does not
behave as desired. But this can also happen with a permanent
There are programs running on our servers which analyse your activities.
For example, if these notice frequent IP changes then we inform you of
In contrast to other dynamic-DNS services, please do not misinterpret
these emails as forerunners of the termination of your contract.
DynAccess is a paid-for business service. With these emails we wish
only to help you quickly recognise your unstable internet connection.
Depending on your tariff, we inform you via email and/or SMS if your
account is offline. Thus our HeartBeat tariffs are also often used
to alert technicians quickly.
Via our customer centre
http://myaccount.dynaccess.com we offer you verbose logs and also a
resumé of your DNS configuration (MX, backup-MX, subdomains, ...).
For example, if you notice that your VPN connection often breaks down,
then with the help of the log files you can quickly discover frequent
IP changes and connection disruptions. You can also use the exact time
of day recorded to put pressure on your internet-connection provider.
But perhaps you have just configured the idle-timeout value of your
router to too small a value?
Our FAQ pages provide you with quick information about standard problems.
But also try to understand DynAccess by studying the feature descriptions
and use the features meaningfully by making proper use of them.
If you get stuck, our email support is glad to help and usually responds
Please understand though that, for cost reasons, we can not offer